Return & Refund Policy
Returns
We accept returns within 14 days of purchase (in-store) or delivery (online) for products that are unopened, unused, and in their original sealed packaging. A valid proof of purchase is required.
Non-Returnable Items
For hygiene reasons, the following cannot be returned or refunded:
- Opened or used products
- Products without original packaging
- Items purchased on sale or in promotional bundles
- Sheet masks, samples, or single-use products
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos. We will arrange a replacement or store credit.
Refunds
Once your return is approved, you may choose store credit or a refund to your original payment method. Refunds take 5–10 business days depending on your bank. Delivery fees are non-refundable unless the item was damaged or incorrect.
Online Returns
Return delivery costs are the customer’s responsibility unless the item is damaged or incorrect. Please use secure packaging when sending items back.
Questions?
Contact us at oreaskincarepaphos@gmail.com or call 97767575.